System Maintenance

Our maintenance department is one of the best in the industry thanks to the very experienced team we have running it and our long-standing NSI Gold certification is evidence of that.

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    Why is Security System Maintenance Important?

    Many people believe that security system maintenance is just another business overhead they can ill afford – but what is the potential cost of an intrusion or fire within your business? When installing a system for the sole purpose of protecting your livelihood and staff, it makes sense to ensure it is operational 24/7.

    Inclusions / Benefits of a Contract

    • Increased system life span
    • Annual service visit included
    • Engineers availability 24/7
    • Maximum 4 hour response time
    • Reduced engineer call out charges in the event of a system fault
    • Automatic detection of problems (often before the customer even knows!)
    • Support of all equipment, regardless of the manufacturer or original installer
    • Engineer activity report
    • Help desk support
    • Compliance with insurance requirements
    • Keeping staff and property safe
    • Ensuring compliance with legislation & NSI Gold Standards

    In the rare event of a problem developing with your system we aim to be on your premises within 4 hours whatever time of day it is and normally a lot faster.

    Why Opt For A Security Maintenance Contract?

    All police forces stipulate monitored intruder alarms are professionally maintained in order to get police response. This is often required to keep your insurance valid. Security systems under maintenance contracts allow you access to 24/7 engineers and continues to validate your NSI certificate.

    On top of this, you have the peace of mind that your business is fully secured 365 days a year and have preferential rates on call-outs and replacement equipment.

    Have a Non-SDS
    Security System?

    We are happy to take over or repair systems installed by another company. We will normally send a surveyor to assess the system prior to sending a quotation for the necessary work.

    Emergency call-outs to non SDS security systems are also provided, however these are dependent on the availability of resources and subject to our higher non-maintained call-out rate.


    Gold Level Service

    SDS have been NSI Gold approved for 23 consecutive years.

    Gold status is only awarded to companies who consistently meet the industry’s highest standards through ISO9000 Quality Management as well as the relevant British and European Standards. NSI inspectors visit us, and random installations every six months.

    This is proof of our commitment to quality assurance and demonstrates that SDS work to the highest recognised industry standards as demanded by the police, fire and rescue services and insurance industry.

    Why SDS Security

    Free Property Security Survey from an experienced surveyor

    NSI Gold accredited for 23 consecutive years

    Over 30 years experience in installation and maintenance

    Kent and London-based fitting/maintenance teams

    SMS alerts or 24/7 security monitoring with police and keyholder notifications

    All staff are police checked for complete peace of mind