Only professionally installed and maintained alarm systems can be connected to an ARC. Choosing SDS gives you access to a wide range of monitoring services which means that signals sent to the ARC from your system will be dealt with in the appropriate manner, whether it’s a fire, intruder, panic or open or close signal, you know that your alarm will not be ignored even if you are not around to hear it yourself. If necessary the emergency services will be contacted.
The following monitoring services are available dependent upon the level of risk and budget.
This is the simplest means of monitoring, using an existing phone line upon activaton of the alarm it calls or texts you or your nominated keyholders. This method is not suitable to summon the emergency services.
This is single path signalling and is a cost effective way of monitoring and probably the most widely used. The digital communicator can either be connected to an existing phone line or a dedicated line for more security. Upon activation of the alarm it sends alarm signals to the ARC. The operator at the ARC will then take the appropriate action depending on the type of signal received. The ARC can call the police and keyholders subject to the system meeting the required standards or the key holders only.
There are various suppliers of dual path signalling such as BT RedCare GSM, WebWayOne 2424, Emizon 21 and DualCom. These dual path signalling methods normally use a landline and radio (GSM) network. If either path is compromised or goes down the ARC will be alerted and the keyholders called. If both paths go down the keyholders and Police will be alerted. Dual path signalling is more secure than single path signalling and is the preferred choice of insurance companies.
In order to gain emergency service response the alarm system must meet the current regulations. The police will only attend if the activation can be ‘confirmed’. To achieve confirmation 2 separate detectors must be activated within a given time frame. The ARC will filter the signals and only pass ‘confirmed’ signals to the police.
SDS have chosen Southern Monitoring Services (SMS) to provide our monitoring services, we have been working in close partnership with SMS for over 10 years.